You are eligible for a full refund and cancellation of your course as long as it is requested within 30 days of registering and before you complete the course (excludes States with specific fee policies such as Arizona). You are not entitled to a refund at any time if you have been expelled for a violation of the terms & conditions or you have successfully completed the course.  Refunds will be processed by the same method as the original payment. 

 
Refunds after 30 days or after course completion will be issued at our discretion and a refund processing fee will be withheld. Any approved refunds more than 90 days after payment can only be issued by mailed check and a check processing fee will be withheld. By agreeing to these terms, any credit card charges about the above fees cannot be disputed through the lending credit card if you do not qualify for a refund. Any reference to a “money back guarantee” on our website(s) does not apply to differing State requirements.  

 
Arizona Only: Once you have agreed to these terms, submitted payment, and have begun the course, the State of Arizona cannot offer a refund for any court or state fees unless: a) An officer fails to file the citation with your court and the cited driver attends a diversion course for it. b) When a citation is dismissed by a jurisdictional court on its motion, for technical problems that are not correctable under civil traffic rules. c) The court requests the refund to be granted.